Reviews
Read Westside Water Store reviews from neighbors about the refill station, the staff and whole-home filtration.
Our Story
About Westside Water Store on Mission Street in Santa Cruz
A neighborhood shop built to make better water simple, from refills at the counter to filtration for every tap at home.
How It Started
The Westside Water Store Story
Here is what to know about Westside Water Store: it is a Santa Cruz water shop focused on practical answers to modern municipal water concerns. The store sits in the Palm Center at 1715 Mission Street, on the Westside of town, and is a regular stop for neighbors who want cleaner water without the guesswork.
The idea behind it is simple. Better water should not stop at the kitchen sink, and it should not require a degree in chemistry to choose. Customers can refill reusable bottles with mineral-balanced water in the store, and homeowners can explore Pure Way whole-home filtration that treats the water for showers, laundry and every faucet in the house. Travelers can fill the fresh water tank of an RV or camper van, and anyone can stop in for a conversation about the water at home.
That mix of everyday refills and longer-term solutions is what the Westside Water Store story is about. Some customers visit every week with the same set of jugs. Others come in once with a question about PFAS or chlorine and leave with a clearer sense of their options, whether or not they buy anything that day.
Meet the Westside Water Store Owners
Victoria and Allen run the store, and they close their own story with a line that sums up how they see the business: "Me, you and the water makes three." It is a family water store in Santa Cruz where the conversation matters as much as the product, and where nobody is rushed into a decision.
You will often find them behind the counter, helping a first-time customer pick a glass bottle, showing how the refill station works, or explaining what a whole-home system does and does not remove. Everything there is to know about Westside Water Store comes back to those conversations. Their goal is the same in every conversation: help people make informed water decisions with options that fit real life. That means explaining the trade-offs plainly, pointing out when a simple refill routine is enough, and showing the whole-home system in person when a household wants more.
Our Approach to Water
Westside Water Store keeps its recommendations grounded in simplicity and everyday use. That shows up in the products the store carries, the way the refill water is produced, and the way staff explain each option to customers who are new to the subject.
- Refill water that is filtered and mineral-balanced for daily drinking
- Whole-home filtration that needs no salt, no electricity and no drain line
- Systems that create no wastewater, unlike many reverse osmosis systems
- Reusable glass and BPA-free containers that cut down on single-use plastic
Every option is explained in plain terms, so you leave knowing exactly what you chose and why. Questions are always welcome, even if you are only starting to learn about your water. Read more on the whole-home water filtration page or the water refill station page.
More About Westside Water Store
Want to hear from customers, or find quick answers before your first visit? These pages cover what people say about the shop and the questions the team hears most often at the counter.
FAQs
Quick answers to common water refill and filtration questions, plus RV fills and visiting the store on Mission Street in Santa Cruz.
Not sure which one you need?
Call the counter and tell us what brought you in.
Questions About Us
Getting to Know Our Store
Who owns Westside Water Store?
Westside Water Store is owned and run by Victoria and Allen, who opened the shop on Mission Street to give Santa Cruz households practical, easy-to-understand water options. They work in the store and are glad to talk through refills, containers or whole-home filtration with anyone who stops by during open hours, Monday to Saturday from 10am to 6pm.
What makes the store different from buying bottled water?
Instead of buying cases of single-use plastic, customers bring reusable bottles and jugs and refill them with filtered, mineral-balanced water at the store. For people who want better water at every tap, the store also offers Pure Way whole-home filtration. Both options are explained in plain language so you can pick what suits your household and budget.
Can I just come in and ask questions?
Yes. No appointment is needed to ask about your water. Stop by the store at 1715 Mission Street in Santa Cruz, call (831) 222-3585, or email hello@westsidewaterstore.com. Staff can explain how the refill water is made, show the whole-home system in person, and help you decide what makes sense for your home.
Come Say Hello
Meet Victoria and Allen at the Store
The easiest way to get to know the shop is to visit. The Palm Center at 1715 Mission Street is just off Highway 1, with parking out front and carts for heavy jugs. Bring a bottle, ask a question, and see the refill station and the Pure Way demo for yourself, Monday to Saturday from 10am to 6pm.
