Customer Feedback

Westside Water Store Reviews From Santa Cruz Customers

Read Westside Water Store reviews from neighbors about the refill station, the staff and whole-home filtration.

What People Notice

Refill Water Reviews Santa Cruz Customers Share

Customers come to Westside Water Store for different reasons, so their feedback covers a lot of ground. Some write about filling jugs at the water refill station each week, others about RV fill-ups on the way through town, and others about Pure Way filtration reviews after talking through options for their home. Every review below comes straight from customers, and together they give a fair picture of what a visit to the shop on Mission Street is like.

Read Westside Water Store Reviews

These customer reviews of Westside Water Store are shared by people who have visited the shop on Mission Street.

  • Rylee Mennie

    Rylee Mennie

    16 days ago

    Rated 5 out of 5

    Delicious water!! They keep my family hydrated 😊

  • Lory Bedotto

    Lory Bedotto

    a month ago

    Rated 5 out of 5

    Viki and Alan have created a water oasis, literally! They are so knowledgable about filtration systems and the benefits of clean pure water & minerals. I love that you can pull your camper up and can get your tanks filled up with pure water! They also have a beautiful assortment of local crafts in their store, perfect for gift giving.

  • Batty Wiseman

    Batty Wiseman

    a month ago

    Rated 5 out of 5

    Water tasting was awesome and lots of water containers to browse with knowledgeable staff! My new spot for water

  • Nick A

    Nick A

    2 months ago

    Rated 5 out of 5

    Incredibly friendly staff, family owned & best water in town. Highly recommend checking out their spot

  • Taylor Cannon

    Taylor Cannon

    2 months ago

    Rated 5 out of 5

    You guys are my go-to spot! Great selection of drinking water and containers for refill. And very knowledgeable & helpful service every time I drop by. Thank you for what you do!

  • Johnny Tsu

    Johnny Tsu

    2 months ago

    Rated 5 out of 5

    Very clean friendly environment

  • Majio *

    Majio *

    2 months ago

    Rated 5 out of 5

    Love this store and the people who run it. The blue water is really a good deal.

  • Anna Hamilton

    Anna Hamilton

    2 months ago

    Rated 5 out of 5

    Filled up my rv water tank! Super easy, affordable and excellent service! Thank you!

  • Juaquin Martinez

    Juaquin Martinez

    2 months ago

    Rated 5 out of 5

    Amazing service!

  • Annie Laplante

    Annie Laplante

    2 months ago

    Rated 5 out of 5

    This place is great. Love having a water store on the westside!

  • Logan Lemcke

    Logan Lemcke

    3 months ago

    Rated 5 out of 5

    The staff at the Westside Water Store is amazing. When being on the road, it can be difficult to find places to fill up water and the Westside Water Store has been extremely easy to work with. If you are looking to fill up your RV or you are just looking for some high-quality H2O, I highly recommend you make a trip over to see the wonderful people on Mission Street.

  • Cali Melrose

    Cali Melrose

    3 months ago

    Rated 5 out of 5

    Viki was a sweetheart and so knowledgeable! Such a friendly and fun place to get your water refills. Pure drinking water with minerals intact is so incredibly important for health and this place makes it simple to incorporate into my life. Great prices, customer service and lots of other little fun things in the store as well. Gifts, local goods, beautiful glass bottles etc. Wil now be a weekly trip to get my mineralized water for my family 🩷

  • Celia Lara

    Celia Lara

    3 months ago

    Rated 5 out of 5

    Great tasting clean water and very friendly staff! Highly recommend!

  • Julia Robinson

    Julia Robinson

    3 months ago

    Rated 5 out of 5

    Very nice people with great costumer service. Fast and easy machines to use. They have such amazing and unique, local art.

  • Alicia Telfer

    Alicia Telfer

    4 months ago

    Rated 5 out of 5

    I am stoked to have found the Westside Water Store- The owners have been extra knowledgable & helpful helping me set up my new studio- to make sure I have clean and fresh water for my clients and my family! It's conveniently located en route for me, and always has easy, accessible parking! Thanks for keeping us hydrated! ◡̈

  • Melissa Mahoney

    Melissa Mahoney

    5 months ago

    Rated 5 out of 5

    friendly, informative staff and good vibe in the store. great gifts too!

  • Anjana Parandhaman

    Anjana Parandhaman

    6 months ago

    Rated 5 out of 5

    Great place for all your water needs and for awesome local finds. The alkaline water tastes so good and we go in twice a week to fill up. Viki is so lovely and great to chat with every time I go into the store to refill my water. Definitely recommend checking the store out!

  • Ryan Corbey

    Ryan Corbey

    6 months ago

    Rated 5 out of 5

    Van traveller, here. These folks are super kind and giving. At the time, of this review they were remodeling and plan to offer a food grade hose waterfill for Vans. RV's and trailers will struggle to fit in the parking lot.

  • Cody Mahler

    Cody Mahler

    6 months ago

    Rated 5 out of 5

    I’m so grateful for this water store! Best water in town! Thank you Viki and family for taking such good care of our community.

  • Linda K Grace

    Linda K Grace

    7 months ago

    Rated 5 out of 5

    Friendly local mom & pop, Westside Water Store provides the cleanest, best tasting, affordable water in Santa Cruz. Ive been getting my water at this convenient location since it opened in early 2025. Love this place! 💙💦🐬

  • Edward Velez

    Edward Velez

    7 months ago

    Rated 5 out of 5

    We’ve been going to West Side Water in Santa Cruz since we moved here, and we absolutely love it. The water quality is great, and it’s become our go-to spot. We usually fill up five 5-gallon bottles at a time, and it’s always a smooth, easy experience. Everyone we’ve interacted with has been so friendly and welcoming every time we come in—it really makes a difference. We keep coming back and definitely recommend it!

  • Pratik B

    Pratik B

    7 months ago

    Rated 5 out of 5

    We come to Westside water store multiple times a week to get fresh, alkaline water. Their focus is on sustainable living and the store has a great selection of water related products.

  • Leigh Miller

    Leigh Miller

    7 months ago

    Rated 5 out of 5

    Fantastic service!!

  • Aleshia Rickard

    Aleshia Rickard

    7 months ago

    Rated 5 out of 5

    Westside Water is hands down the best H2O in town! The water tastes amazing, and they have such a great selection of high-quality containers. I love picking up reusable bottles there for birthday gifts — they’re stylish, practical, and always a hit. I’m so glad I found my go-to spot for great water and beautiful bottles. Stoked!

  • Kala Buthman

    Kala Buthman

    7 months ago

    Rated 5 out of 5

    Westside water is GREAT!!! Vicky and Alan are really friendly and all the products are HIGH QUALITY!!

  • Joseph Jason Santiago Lacour

    Joseph Jason Santiago Lacour

    8 months ago

    Rated 5 out of 5

    I love the Westside water store. I always enjoy my conversations and knowledge sharing with Vicky. I truly noticed a difference in my health and well-being and hydration when I drink this water. My pets and my clients come on in and see what it’s all about

  • Chris Mosé

    Chris Mosé

    8 months ago

    Rated 5 out of 5

    I LOVE this place. Super friendly staff, awesome service, and really cool wares. One of my neighborhood essentials!

  • Mia Thorn

    Mia Thorn

    8 months ago

    Rated 5 out of 5

    The Westside Water Store is the best! Vicky is an amazing human that nourishes her flock in so many ways. She has her store full of healthy choices and beautiful art. The locals local spot.

  • Loved By Us Pet Care

    Loved By Us Pet Care

    10 months ago

    Rated 5 out of 5

    The people and the service here are out of this world. Super sweet and helpful. It’s a great location for us, and they’re always able to give us the exact water we’re looking for, customized to the alkalinity we prefer. You can tell they really care about quality and about their customers. We Love coming here and supporting there kind folks!

  • Kari Hood

    Kari Hood

    a year ago

    Rated 5 out of 5

    I absolutely LOVE the 9.5 ph hydogen water. I can really feel a different in my joints when I use it. Noticably reduces my inflammation.

  • Beckett Bluspiro

    Beckett Bluspiro

    a year ago

    Rated 5 out of 5

    Great customer service!

  • Jessica S (jess)

    Jessica S (jess)

    a year ago

    Rated 5 out of 5

    I honestly found this place by accident, and I’m so glad I did! The taste and quality are amazing, and it’s actually encouraged my whole family to drink more water. We’re staying hydrated and feeling healthier, and it’s made such a positive change in our household. Highly recommend!

  • Ben Ruder

    Ben Ruder

    a year ago

    Rated 5 out of 5

    Great water, store, and people!

  • Munyazi Mwalozi

    Munyazi Mwalozi

    a year ago

    Rated 5 out of 5

    Love their water! We use the drinking water and the beauty water. No other water compares!

  • Brian Waters

    Brian Waters

    a year ago

    Rated 5 out of 5

    Best water to improve your health, longevity, and recovery.

  • Normalynn Ablao

    Normalynn Ablao

    a year ago

    Rated 5 out of 5

    Thank you for filling up my bottles even when you were closed! I super appreciate it. I did a spa day party and used the blue glass spray bottle filled with 6.0 beauty water. Everyone loved it! It was refreshing and felt oh so good. Love all the local, healthy and special snacks you carry!

  • N C

    N C

    a year ago

    Rated 5 out of 5

    Love the water! Viki and Allen are super sweet and welcoming. Such an awesome place to have on the west side.

  • Mil Starter

    Mil Starter

    a year ago

    Rated 5 out of 5

    Viki is a delight to encounter! Her amazing customer service and positive energy makes it such a pleasurable experience to come get my filtered water. On top of that always I leave with a little education on water purity and filtration. West side is to my go to place for my pure water needs. I highly recommend!

  • Dr. Joe Thompson

    Dr. Joe Thompson

    a year ago

    Rated 5 out of 5

    So grateful for this store! Viki is such a gem and the water is second to none. Can’t recommend BZW enough

  • Ryder Webb Construction

    Ryder Webb Construction

    a year ago

    Rated 5 out of 5

    Vickie & Allan are a pleasure & a stellar asset to our community! Their hydrogen water systems are the best & I highly recommend them. I enjoy their water everyday & recommend their store & services to my clients, friends & family. Go see them!

  • April Welsh

    April Welsh

    a year ago

    Rated 5 out of 5

    Blue zone is one of those hidden gems in Santa Cruz. You walk into a beautifully displayed array of local and organic products. The most important thing is the amazing hydrogen water that they supply. Vicki and Allen are wonderful Big hearted people serving our community Please stop in to see them. You can purchase a glass gallon bottle and they will fill it free of charge again and again With this amazing hydrogen water. They are easily located right on mission Street across from CVS Blue zone Waters, one of the best businesses in Santa Cruz♥️

  • Wild Man Ninja

    Wild Man Ninja

    a year ago

    Rated 5 out of 5

    Th BEST water in all of town! The healthiest option for those who want clean water. The hydrogenated and alkaline water has me feeling super healthy! Super grateful for Blue Zone Waters 💙🙏🏼💙🙏🏼💙🙏🏼

  • Stacey Alonzo

    Stacey Alonzo

    a year ago

    Rated 5 out of 5

    This is such a great little family-run water store. Every time I go in everyone is so friendly and even give treats to my dogs. I’m a super active person, and this water not only tastes amazing but also helps hydrate me doing all the things I love. The water is also FREE. Definitely check it out, and start feeling better today just by drinking higher quality water.

  • Josh Kent

    Josh Kent

    a year ago

    Rated 5 out of 5

    Best water for the best deal I've ever seen. Water is life.

  • Jennifer Schaffhouser

    Jennifer Schaffhouser

    a year ago

    Rated 5 out of 5

    Viki is the sweetest! 😊

  • Ségolène Chateau

    Ségolène Chateau

    a year ago

    Rated 5 out of 5

    I can't believe the impact that the water has on me. I have chronic gut inflammation and my life has been a nightmare for many years. This water is better than antiacids or antidepressants, I feel cleansed deeply from the inside and I couldn't be more grateful. The lady at the front is also the kindest person in the world. Thank you for existing !

  • Isaiah Bamishaye

    Isaiah Bamishaye

    a year ago

    Rated 5 out of 5

    Best water in SC

  • Adam Mongeon

    Adam Mongeon

    a year ago

    Rated 5 out of 5

    I love great water 💞 awesome peeps on the west side

  • Asia Perpetua

    Asia Perpetua

    a year ago

    Rated 5 out of 5

    Super sweet water store and more! Everything from fresh and pure water to fancy water carriers at this creative water palace. Super friendly staff.

About Feedback

Questions About Customer Feedback

How can I share my experience with the store?

The best way to share your experience is to tell the team when you are in the store, call (831) 222-3585, or email hello@westsidewaterstore.com. Hearing what worked and what did not helps the store keep improving the refill station, the products on the shelves and the way filtration options are explained to customers.

Are these reviews from real customers?

Yes. The reviews on this page come from customers of Westside Water Store and are shown as the customers wrote them. They cover everyday refills, RV and camper van fills, shopping for bottles and accessories, and conversations about whole-home filtration for houses in and around Santa Cruz.

What should I do if I had a problem during a visit?

Let the team know right away. Call (831) 222-3585 during open hours, Monday to Saturday from 10am to 6pm, or email hello@westsidewaterstore.com with what happened. Sharing the details helps the team understand what went wrong with a container, a refill or a product, and how they can help you on your next visit.

See for Yourself

Visit the Shop the Reviews Talk About

Read enough? Come fill a bottle, look around the shelves and form your own opinion about the shop. The store is open Monday to Saturday, 10am to 6pm, at 1715 Mission Street in Santa Cruz.

The striped awning over the Westside Water Store entrance